Privacy Policy

This privacy policy sets out how Anne Marie Frohock uses and protects any personal information that you provide us. I am committed to ensuring that your privacy is protected.  I aim at all times to comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.  This policy applies to all of my dealings with you including when you interact with this website www.annemariefrohock.co.uk

By giving your consent you are accepting and consenting to the practices described in this policy. You may withdraw your consent at any time.  An explanation of your rights is set out below.  
If you are not satisfied with any action taken or response given, you have the right to complain to the Information Commissioner at: www.ico.gov.uk, or help line telephone number: 0303 1231113.  
​
Information about us
Our nominated data protection contact is Anne Marie Frohock who can be contacted at amfrohockdietitian@gmail.com and is registered with the Information Commissioner’s Office (ICO).
Our site is hosted by Wix whose servers are located in multiple locations around the world. 

By accessing or using any of our Services, you acknowledge that you have read this Privacy Policy. This privacy policy is effective from 1st August 2026 and is regularly reviewed and updated.

What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. Personal information provided by the client such as name of parent/carer and child, date of birth, address, email, telephone number; details of GP, other health professionals, details of symptoms, medications, past and present medical history, information on recent food and drink intake and activities.
 
If you access our website technical information including internet protocol (IP) address used to connect your computer to the internet, your login information, email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. Collected information may be provided by the visitors and users of your website or collected automatically through monitory tools.
 
What we do with the information we gather:
We use this to provide a service to you (the client)
To deal with any incoming enquiries via email or our contact form
To ensure we uphold record keeping standards inline with professional registration requirements.
To compile a mailing list via collecting email addresses for Marketing campaigns.
We may from time to time send postal mail using addresses
Your personal information will be used for the specific reasons stated above only.
Where and how we store data
We are committed to ensuring your data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, organisational and security measures to safeguard and secure the information we collect. 

All records are kept electronically on password secure drives.  Records made by will be stored for 7 years in line with record keeping laws NHSE Records Management CoP 2023 (england.nhs.uk). All laptops and electronic devices are password protected.
 

Clinically-approved voice recognition software (Heide) may be used during consultations to facilitate note taking and record keeping through artificial intelligence. This software does not store any recordings once notes have been generated. You will be asked to consent to this being used at each appointment – declining its use will not affect the advice or care you receive.

How we communicate with site visitors
Clients booking calls through the website via calendly will receive a confirmation email and text alert to confirm the booked appointment detailing date and time and Google meet link if video call has been selected. We will use your email or telephone number to contact you should appointments need to be rescheduled or fees discussed.
We may contact you to troubleshoot problems with your appointment bookings, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
 
Cookies and other tracking tools
Cookies are small pieces of data stored on a site visitor’s browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. Our website hosted by Wix uses cookies for important reasons, such as:
To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyse the performance, operation and effectiveness of MD Web Experts platform.
To ensure our platform is secure and safe to use. 
You can find out more about Cookies here: All About Cookies | Online Privacy and Digital Security
All Cookies used by our business are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie on our website in accordance with Wix Cookie policy 
 

External Web Services and Links
It’s important to note that third-party services, such as Google Analytics or other applications offered through the MD Web Experts App Market, placing cookies or utilising other tracking technologies through MD Web Experts´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the MD Web Experts Privacy Policy.
We may use external web services on our website, mostly to display content within our web pages. We cannot prevent these third-party sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads and so on.  

Suppliers and Other Service Providers
From time to time we use third party suppliers and service providers to facilitate our services. We may use social media (e.g. Facebook, LinkedIn and Instagram) and other third party services including Heide (an online ambient voice recognition service), calendly, subject to their terms of use. 
 
Your rights
As a Data Subject under the Data Protection legislation referred to above, you have the following rights: 
We will not share your information with third party marketing agencies without your consent, nor will we contact you for marketing purposes unless you give your consent. If you consent to us contacting you for marketing purposes at any stage, you can change your mind at any time by exercising your right to ask us not to contact you by emailing us at amfrohockdietitian@gmail.com.
 
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites. 
 
You have the right to ask us to supply to you the information we hold, this is known as a data subject access request. For further details please contact amfrohockdietitian@gmail.com

You have the right to ask us to rectify the data we hold if it contains inaccuracies or is incomplete. To discuss this please contact amfrohock@gmail.com
 
You have the right to ask us to erase the Personal Data we hold if: (i) it is no longer necessary for us to hold the data; (ii) you wish to withdraw your consent to us holding the data; (iii) you object to us holding or processing the data; (iv) you believe that we have processed the data unlawfully; or (v) the data needs to be erased for us to comply with a particular legal obligation. To make a request please contact amfrohockdietitian@gmail.com
 

Disclosure of your information 
You agree that we have the right to share your Personal Data with: 
 relevant health professionals (only when consent is given by the client). 
·In exceptional circumstances information about a client may be disclosed without consent if it is in the public interest to do so. This might be in circumstances where disclosing the information is necessary to prevent a serious crime or serious harm to other people. 

 

Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

​

Complaints procedure

If you have any concerns about the information I provide or my practice, in the first instance you may raise it directly by emailing amfrohockdietitian@gmail.com

​

If you do not get a satisfactory resolution to your concerns you should contact the Health and Care Professions Council (HCPC). The HCPC is the regulator with which all dietitians must be registered to be able to practice in the UK. They have the legal right to investigate and take action if they feel practice has fallen short of expected standards.

The HCPC fitness to practice team can be contacted on:
Telephone: 0300 500 6184
Email: ftp@hcpc-uk.org